Refund Policy
Mandato is a monthly subscription. This page explains how cancellations and refunds work.
Cancelling
You can cancel at any time. There is no long-term contract, and cancelling takes effect right away: your subscription will not renew again.
When you cancel, your access to Mandato continues until the end of the month you have already paid for. After that date, the subscription ends and no further charges are made.
Refunds
If you ask within 14 days of a monthly charge, we refund that charge in full. You do not need to give a reason; we only need to identify your account.
Refunds apply to the current month's charge only. Charges from earlier months are not refundable.
If you cancel after the 14-day window, the cancellation still stops the next renewal, and your access runs to the end of the paid month. No refund is issued for the remaining days of that month.
How refunds are paid
If you subscribed through Paddle, our merchant of record, Paddle issues the refund to your original payment method, including Pix where Pix was used. How long the refund takes to appear depends on your payment method and your bank.
If you subscribed directly with Mandato (for example, by card through Stripe), Mandato issues the refund to your original payment method.
A chargeback or a payment dispute is handled by the payment provider that processed the charge.
How to ask
Email [email protected] with the email address on your account, and tell us you would like a refund. We reply to every request.